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Don't hesitate to reach out via our contact page for any enquiries or questions, we'd be more than happy to help
Frequently Asked Questions..
When is Two Billy Buttons open?
We would love to see you if you are passing through Hay!
The bricks and mortar store is open Monday, Tuesday, Wednesday, Thursday & Friday 7.30am to 4.30pm and Saturday 9.00am to 12pm at 131 Lachlan Street in the heart of Hay, NSW.
Our online store is available 24/7 for your purchases.
Does the store have all of the items from your online store?
Not all items from our store are online as we have such a huge range of product lines and some are simply not practical to post.
If you have a product in mind just contact us by email and hopefully we can help you out. Similarly, if you have seen something featured on our Facebook page or Instagram feed and can't find it online, please contact us and we will either upload it to the store if possible, or add it manually to your order.
My purchase is a gift, do you gift wrap?
Of course we can! We love wrapping presents so you are in safe hands. We have a selection of signature papers and we will wrap it appropriately whether it be for birthday, baby shower or new baby.
I received a damaged item. What now?
If your item arrives faulty or damaged, please contact us within 7 days of receipt for details of how to return your item for a replacement or refund. Please note that we are unable to refund on items which have small variations in colour and pattern. We are unable to accept returns on items after 7 days.
Can I make a purchase online, but come and collect the goods from the actual store?
Yes, absolutely. We know how hard it can sometimes be to come shopping with children! Just select in-store pick up when you are processing your sale through the check out. In the notes let us know when we can expect you and we will have your goods ready to be collected.